Last updated: 15/07/26
Les Terrasses de Castelmerle (hereinafter "we") places great importance on the protection of your personal data. This privacy policy aims to inform you, in accordance with Regulation (EU) 2016/679 of 27 April 2016 ("GDPR") and French Law No. 78-17 of 6 January 1978 as amended ("Data Protection Act"), about how your data is collected and processed when you use the website. www.les-terrasses-de-castelmerle.fr.
1. Data Controller
The data controller for the data collected on the site is:
Les Terrasses de Castelmerle 32 bis Route du Montcalm, 09400 Niaux, France SIRET: 47937706100011 Telephone: 06 72 63 34 30 Email: x.bonnery@orange.fr
2. Personal data collected
We collect the following data:
2.1 Via the contact form / booking request
- First and last name
- E-mail address
- Phone number
- Message content (desired dates of stay, number of people, special requests, etc.)
2.2 Via cookies and audience measurement tools
- Browsing data (pages visited, visit duration, device type, browser)
- IP address (anonymized where applicable)
- Website traffic statistics
2.3 Via the Booking.com platform
If you book through Booking.com rather than directly on our website, your data (identity, contact details, payment information) is collected and processed by Booking.com, acting as a separate data controller. We only receive from Booking.com the information strictly necessary for the preparation and execution of your stay (name, dates, number of people, any special requests). We invite you to consult the Booking.com privacy policy to find out how your data is processed on this platform.
We do not collect no banking or payment details directly on our website.
3. Purposes and legal basis of processing
| Purpose | Legal basis |
|---|---|
| Responding to your information or booking requests by phone or form | Pre-contractual measures / performance of a contract (Art. 6.1.b GDPR) |
| Managing your stay (reception, billing) | Performance of a contract (Art. 6.1.b GDPR) |
| Website audience measurement and improvement (analytical cookies) | Consent (Art. 6.1.a GDPR) |
| Compliance with legal obligations (passenger register, accounting) | Legal obligation (Art. 6.1.c GDPR) |
| Commercial communication (if you have consented) | Consent (Art. 6.1.a GDPR) |
4. Data Recipients
Your data is intended exclusively for:
- The team from Terrasses de Castelmerle, within the limits of their functions; ;
- Our technical service providers (website host, statistics tool), strictly to the extent necessary for their services; ;
- Booking.com, only when booking through this platform; ;
- The competent authorities, when required by law (e.g., register of foreign travellers).
Your data is not nor sold, nor rented, nor disclosed to third parties for commercial purposes.
5. Data hosting and transfers outside the EU
The site is hosted by Infomaniak Network SA, a Swiss company whose data centers are located in Switzerland. Switzerland benefits from an adequacy decision by the European Commission guaranteeing a level of data protection equivalent to that of the European Union. We do not carry out any further transfers outside the European Economic Area or Switzerland.
Data transmitted to Booking.com may, according to the terms and conditions of that company, be subject to processing outside the EU; we invite you to refer to its privacy policy.
6. Data retention period
| Data type | Shelf life |
|---|---|
| Data related to a contact request not followed by a booking | 3 years from the date of last contact |
| Data related to a booking / a stay | Duration of the contractual relationship + statutory limitation periods (10 years for accounting documents) |
| Audience measurement cookies | 13 months maximum |
| Data for marketing purposes (with consent) | 3 years from the last contact, unless you object. |
7. Cookies
The website may place cookies on your device, including:
- Strictly necessary cookies to the operation of the site (no consent required); ;
- Audience measurement cookies (such as Google Analytics or equivalent), placed only after obtaining your consent via the cookie banner displayed during your first visit.
You can withdraw your consent or adjust your preferences at any time via the website's cookie banner or directly in your browser settings. Refusing non-essential cookies will not prevent you from browsing the site.
8. Your rights
In accordance with applicable regulations, you have the following rights regarding your personal data:
- Right of access : to obtain confirmation that your data is being processed and to obtain a copy of it; ;
- Right of rectification : correct inaccurate or incomplete data; ;
- Right to erasure : request the deletion of your data, within the limits provided by law; ;
- Right to restriction of processing ;
- Right to object, particularly for commercial prospecting purposes; ;
- Right to portability data that you have provided to us; ;
- Right to define guidelines regarding the fate of your data after your death.
To exercise these rights, you can contact us:
- By email: x.bonnery@orange.fr
- By telephone: 06 72 63 34 30
- By mail: Les Terrasses de Castelmerle, 32 bis Route du Montcalm, 09400 Niaux
You may be asked to provide a copy of your identity document if there is any doubt about your identity.
If, after contacting us, you believe that your rights have not been respected, you can file a complaint with the CNIL (National Commission for Information Technology and Freedoms): www.cnil.fr.
9. Data Security
We implement appropriate technical and organizational measures (restricted access, secure hosting, regular updates) to protect your data against loss, unauthorized access, disclosure or destruction.
10. Changes to the Privacy Policy
This privacy policy may be updated at any time, particularly to comply with any regulatory, legal, editorial, or technical developments. We encourage you to review it regularly.
11. Contact
For any questions relating to this privacy policy or the processing of your personal data:
The Terraces of Castelmerle 32 bis Route du Montcalm, 09400 Niaux Telephone: 05 61 05 09 09 Email: x.bonnery@orange.fr